| Problem | Solution |
| Inactive options of deleting and exporting the recording | The user logged into PC Corsac has no administrator's rights (it can be also Admin) |
| Admin cannot delete/ export recordings and change users' set up | Admin can also have no administrator's rights |
| Unknown password of PC Corsac administrator or the lack of user with the administrator's rights | The only way-out is to delete the file with user's information - users.dat. This file is saved in the installation directory or for older versions in the Archives subdirectory. After deleting and restarting the software the default Admin user will be established with the password - compol2. |
| The recordings cannot be heard from the given archive. | Most probably the archive is not connected with the reproducing device. The archives in the application versions lower than 1.51 sometimes lose connection with the reproducing device. Then from the archives' properties the reproducing facility should be selected even if it is selected from the list and the change should be approved with the button - Apply. |
The most frequent problems of PC Corsac SQL
| Problem | Solution |
| The calls do not appear in the database | |
| Recorder's service is not active | Check if the service is activated |
| Recorder does not record | Check if the recording of calls in individual channels can be viewed on the recording computer. |
| Recorder does the recording, the calls which are not transferred to the database are saved in the WORK directory. | Check the contents of LOGGER TXT file and in particular the entries of the Archivist module in the final part of the file. These entries prove problems related to the database or files conversion to the wave format. |
| Problems related to the database | |
| Check information in LOGGER TXT with the Archivist text: Error x, Phase n | Phase 1 - Failed database opening |
| Lack of network connection with the base server | Check - ping |
Lack of recorder's access to the base |
Check access - Set up - Archives - Test of connection |
| Damaged database | Example of entries for MySQL 0000,2004:09:29 15:37:42: Archivist: Error 0x80040e21, Phase 4. 0000,2004:09:29 15:37:42: Archivist: OLEDB info: 0000,2004:09:29 15:37:42: Archivist: Source: "Microsoft OLE DB Provider for ODBC Drivers". 0000,2004:09:29 15:37:42: Archivist: Description: "[MySQL][ODBC 3.51 Driver][mysqld-4.0.18-nt]Powtórzone wystąpienie '127754' dla klucza 1" 0000,2004:09:29 15:37:42: Archivist: Help File: "(null)", context: 0. 0000,2004:09:29 15:37:42: Archivist: GUID: {0C733A63-2A1C-11CE-ADE5-00AA0044773D} 0000,2004:09:29 15:37:42: Archivist: *** |
The service support in the mode of telephone consultation, direct technical support, software update, etc. is provided to all the legal and registered users of our hardware/ software.